How can we help?
Find straightforward answers about Verolane digital products, downloads, compatibility, and purchases.
Before you buy
Verolane planners are digital spreadsheet products. Nothing is physically shipped. Product pages explain what is included, the file format, and the software requirements for each planner.
Downloads
After a successful purchase, follow the download instructions provided with your order. Save a backup copy of the original file before entering personal information.
Microsoft Excel compatibility
Verolane spreadsheet planners are designed for Microsoft Excel unless a product page states otherwise. Features may not work the same way in other spreadsheet applications.
Your privacy
Downloaded planners do not connect to your bank and do not automatically transmit the information you enter to Verolane. Your information remains in the files stored on your device unless you intentionally share a file while requesting assistance.
Common questions
Are these subscriptions?
No. Verolane digital planners are one-time purchases unless a product page clearly states otherwise.
Will anything be mailed to me?
No. These are digital products.
Can Verolane provide personal financial advice?
Verolane planners are organizational and educational tools. They do not replace advice from a qualified financial, legal, tax, credit, or insolvency professional.
What should I include when contacting support?
Please include your name, the email used for your purchase, your order number when available, the product name, and a clear description of the issue. Do not send bank passwords, account login details, full credit card numbers, or other highly sensitive information.
Contact
Use the store contact form or reply to your order email for assistance.
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